Enterprise Mobility Solutions

Enterprise Mobility Solutions are mobile solutions that give just-in-time access, improve productivity and the business process. With the increase in information and communication requirements of the mobile workforce, enterprise systems need to scale up to meet diverse business needs.

Enterprise Mobility Solutions – Complex and Challenging

Creating mobility solutions can be complex and challenging. For example, SFA solutions can function right from sales order to customer tracking and inventory. They require a fair amount of strategizing to be effective.

Enterprise Mobility Solutions typically involve integration of various systems and processes – for example, the field executive may update a sales order system using the mobile, the manager may be able to approve a proposed pricing, and the business manager may have a view of the productivity reports.

Enterprise Mobility – Typical Applications and Industries

Mobility solutions find application across various industries.

• Sales Force Automation (SFA): SFA solutions can automate sales functions such as sales order processing, tracking, customer interactions and inventory control.
• Field Force Automation (FFA): FFA solutions can improve productivity, collection of field data and validation, thereby improving customer service.
• Vehicle Tracking and Mobile Phone Tracking:Mobile technology can be used in-tandem with web-based services, mobile technology such as GSM/GPRS networks and GPS to track vehicular and mobile phone movement.
  • Vehicle tracking systems may be used by fleet operators, who would like to keep track of the vehicles. Applications would use a combination of hardware units, GSM service, mobile phones and customized application software.
  • Mobile phone tracking can be used by Sales Teams to keep track of area coverage and sales activities.
• Healthcare: Mobility solutions in Healthcare can give instantaneous access to patient information, collaboration tools and decision support systems. Medical care data can be captured right at the point of care, thereby reducing the time spent in information search, and increasing accessibility. For example, a nurse could access patient records on a tablet, or enter medical information as the patient is being examined. Mobility solutions in Healthcare have vast application, and can be used to improve customer satisfaction, improve productivity of clinicians, reduce paperwork and decrease errors.
• Point of Sale (PoS):Point of Sale Systems can be combined with mobile technology to provide truly remarkable mobile solutions. Such applications could be part of a suite, or can integrate with existing PoS infrastructure. For example:
  • In a restaurant, a hand-held device/mobile phone can be used to make payments at the table, without the customer losing sight of the credit card. Or, servers could use hand-held device to take orders at the table, and send for order-processing to the kitchen, thereby resulting in better turnaround times.
  • A complete mobile PoS solution can be used in a retail environment right through – from payments to inventory management.
• Education: The vast availability and adoption of hand-held devices has cut across barriers of both age and culture. Mobility solutions in learning can include collaboration, informal learning, synchronous and asynchronous classrooms, tutorials and pretty much any learning that benefits by using mobile technology. Students and teachers can use hand-held devices as learning tools. For example, a teacher could access a learning management system in the classroom, or, a student can receive and upload assignments on a hand-held device such as a tablet or a smartphone.
• Customer Relationship Management (CRM): Mobile CRM solutions can give instant access to critical business data while on the field. For example, a client may require the status of an order, or the sales rep may need to know the best possible configurations for a product. Mobile CRM solutions help increase customer satisfaction, improve productivity and reduce hardware costs.

Mobile applications development for Enterprise Mobility Solutions are typically designed and deployed based on the specific needs of an enterprise. The final solution will largely depend on the processes and systems in place/to-be in place at the enterprise. What is needed is clarity on the process, workflows and authorization for various systems to work in-tandem across devices and platforms.

The benefits of making systems available on-the-go include improvements in productivity, timeliness and quality, lowering of costs and an increase in customer satisfaction.

O2I has vast experience and expertise in mobile applications development and Enterprise Mobility Solutions. If you would like to outsource mobile applications development services to O2I, please fill our inquiry form and our Customer Engagement Team will contact you within 24 hours.