Telecom
Minister Ravi Shankar Prasad today said the Department of Telecom (DoT)
will soon call a meeting of all service providers to look into the
problem of frequent call drops being faced by customers.
“I
have asked my officials to call a meeting of all service providers
regarding call drops faced by customers,” Prasad told PTI. Operators
will be asked to improve quality of service, he added.
A
group of BJP MPs have also complained to the Minister regarding
frequent ‘call dropping’, excess billing and non-transparency by some
private telecom operators.
The
parliamentarians demanded action against the private telecom operators
after proper investigation and alleged that the companies were not
hearing complaints of the customers.
Mobile
phone users have been complaining about the call drops, but telecom
operators have not lived up to their expectations to rectify the
problems and provide a good communication network.
Instead,
the operators, cite lack of spectrum and hurdles of not allowing
installation of mobile towers in residential areas due to radiation
issues for call drops. Prasad, on several occasions, has said that the
lack of spectrum is no excuse for not resolving the frequent problems of
call drops on their networks.
He
had also said if consumers continue to raise concerns about quality of
service, then he would bring the issue to the notice of telecom
regulator Trai for its consideration.
Posted by : Gizmeon
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