Indian
Railways on Monday became the first company in the country to provide
customer complaint services on a mobile app besides providing the
facility online by launching a complaint management system (Coms).
The
Coms comprises the mobile app, an online portal backed by a centralised
grievance redressal monitoring system and a mobile network messaging
facility.
“Passengers can also SMS their complaints on the mobile number,” the railway authorities said in a statement.
Railway
Minister Suresh Prabhu on Monday said the app and the web portal will
act as a suggestion forum as the complaint can be tracked once the
supplicant registers with the app or online.
He
said the railways welcome suggestions from people to further improve
passenger services and valuable suggestions on this newly launched
portal can be incorporated in all possible ways, if found suitable.
Indian Railways said the mobile app was launched on the Android platform and will be soon available in Windows phones.
“Complaints
will be provided with a unique complaint ID number (and) complainants
can use the unique ID number to track progress of complaints,” the
authorities said.
Posted by : Gizmeon
No comments:
Post a Comment